1. It's could be your computer try trying other websites and see what happens
2. It might be messing with your laptop try plugging your headphones in and then put them on a relative ask them questions about the volume yes or no questions then
maybe you can solve it
3. It also depends on what kind of laptop u have go to
where you got it from then go to the store that your computer was made from see if they can help.
But it basically matters what kinda laptop you have
4. When my mom has trouble with her laptop she goes to search it on google or YouTube try doing that