The careful detail that a skilled barista puts into each beverage lets the customer know that their business is appreciated. Your ability to provide your customers with an excellent café experience is vital to the success of any coffee shop or kiosk. People are creatures of habit and the success of your coffee business hinges on your ability to attract regularly returning customers. You goal is to make visiting your coffee business a frequently enjoyed experience shared by as many people as possible. It is important that your customers enjoy visiting your coffee shop, but in order for that to happen, the customer needs to be confident and happy with your business and its services. This is what makes the barista behind the counter the most important aspect of any coffee shop experience. A barista must exude a positive professionalism, while simultaneously providing an impressive product that leaves the patron completely convinced in the baristas abilities. The customer has to know that the barista they are speaking with can be completely trusted with their order, no matter its complexity. People often make the mistake of assuming that such a high level of skillful customer service can be obtained by simply looking over a peers shoulder one afternoon, or reading a manual. This couldn’t be further from the truth. Investing in your baristas is important, which is why companies such as the Ivy League Barista Academy have become such valuable recourses for every facet of the coffee business. Ivy League Barista Academy offers a variety of different barista training classes, ranging in length and material. Ivy League teaches everything from barista basics, to the best ways to market and manage your coffee business. Ivy League Barista Academy’s team has started over 550 coffee businesses worldwide since 2002. Furthermore, Ivy League’s 10,000 square foot factory in beautiful San Diego, California, is the perfect location for your baristas to learn all the tricks of the trade that will keep your customers impressed and wanting more.
